This year has been the Net Promoter Score’s (NPS) moment in the shade. The popular metric for measuring customer satisfaction got a drubbing this May from the Wall Street Journal, which noted that while corporate America may be obsessed with the NPS — often using it to determine bonuses and guide investment decisions — the metric’s accuracy is “dubious.” Go to Source
Author: recruiter.com Date/time: 07/22/2019, 18:00 Post date: 2019-07-22 18:00:44 Category: measuring Tag: been Post ID: 8540